I as the name above and on behalf of my fellow travellers who are travelling together with me in this package are agree with the Terms & Conditions as following: 

Package Itinerary

No Itinerary suitability Guaranteed although Arovis Travel & Tours Sdn Bhd strives to provide the best service, Arovis Travel does not guarantee that all events provided are risk-free and suitable for all ages or individuals with poor health records Arovis Travel cannot be held responsible or bear liability if any problems related to health, pain or death arise as a result of any part of the package program you follow, whether the program is stated in the confirmation letter, advertisement or brochure of Arovis Travel or additional program while the trip is in progress. Arovis Travel advises that you take responsibility for the risk in following the Package offered.

Possiblitiy of Itinerary Exchange

Possible Program Exchange is subject to Regulation 9 of the Fourth Schedule to the Tourism Industry Act 1992 In case of any change of itinerary, Arovis Travel will make an alternative itinerary instead and Arovis Travel is not responsible for ensuring that the alternative itinerary will equal the cost that has been paid or have a similar value as the original itinerary.

Hotel Accommodation

Accommodation classification The star rating of the hotel stated in any advertisement, brochure or correspondence from Arovis Travel is for reference only. Hotel ratings and total stars may vary from one country to another. Arovis Travel & Tours Sdn Bhd cannot give any guarantee about the suitability of the hotel according to the hotel rating as advertised. You may not cancel your package on the grounds of a hotel rating error.

Hotel Changes

Arovis Travel & Tours Sdn Bhd reserves the right to change the accommodation hotel from the hotel specified in the brochure or package confirmation letter for reasons of no vacancy or room damage problems provided that prior notice is given to you at least 24 hours from the date of entry to the hotel . If this happens, Arovis Travel & Tours Sdn Bhd makes no guarantees but will do its best to find an equivalent or better alternative accommodation hotel. Arovis Travel & Tours Sdn Bhd cannot be held responsible or bear liability for any problems that arise as a result of the replacement of the accommodation hotel.

Hotel Policy

The policy regarding check-in and check-out times of the accommodation hotel is different according to the policy of the hotel. Arovis Travel & Tours Sdn Bhd cannot be held responsible or liable for any hardship you may experience as a result of the hotel’s check-in and check-out policy.

Room Types and Classifications

The type and classification of the room including the amenities (facilities) provided in the room are different according to the hotel and destination country. Arovis Travel & Tours Sdn Bhd does not guarantee that your accommodation will be exactly as depicted in our advertisements or brochures. Arovis Travel & Tours Sdn Bhd cannot be held responsible or bear liability for the hardship you experience as a result of the difference in the type and classification of the room you receive or due to the lack of amenities in the room.

Additional Travel Insurance Coverage

Arovis Travel & Tours Sdn Bhd only provides limited group takaful cover as stated in the brochure. As per the provisions of Regulation 12 of the Fourth Schedule of the Tourism Industry Act 1992, you are strongly advised to take out additional travel insurance to cover your trip. You are free to choose the insurance company that suits your needs and the type of coverage that is best for you. When you choose not to take additional travel insurance, it means that you are aware of and agree to accept the liability and risk of cancellation penalties, damages and unexpected additional expenses including but not limited to medical emergency expenses during the trip. If you have purchased additional insurance, you are advised to review the terms contained in the insurance policy to ensure that the coverage obtained is sufficient.

Arovis Travel & Tours Sdn Bhd as a third party/neutral party

Arovis Travel & Tours Sdn Bhd is only an intermediary between you and airlines, hotel accommodation, transport and/or service providers (ground suppliers). Arovis Travel & Tours Sdn Bhd is not the owner or operator of any airline or transport company, hotel accommodation or any tour destination or any supplier associated with your package. As such, Arovis Travel & Tours Sdn Bhd cannot be held responsible for any loss, damage, delay, hardship or injury that befalls you as a result of breach of contract, intentional or unintentional omission or negligence by the airline, hotel accommodation company, transport companies and service providers (ground suppliers).

Accuracy of details or personal information when booking a package

When booking a package, all the details you give to Arovis Travel & Tours Sdh Bhd are information that will be used by the company to perfect the package you subscribe to. You are required to check all details/personal information yourself before making a deposit payment and if no corrections are made, all information given is considered true and final. Arovis Travel & Tours Sdh Bhd cannot be held responsible for any incident or problem that arises as a result of incorrect details or personal information you provide. You are fully responsible for declaring your health status before making a deposit payment. Arovis Travel & Tours Sdh Bhd reserves the right to reject your booking if your health level is found to endanger your own health and safety or reduce the comfort or enjoyment of other members of your tour group. If you need help due to your health, you are required to bring other family members to help you during the trip and bring your own assistive equipment such as a wheelchair and your own medicines. Arovis Travel & Tours Sdh Bhd cannot be held responsible for taking care of you personally or providing medicines if you are sick. If your condition requires personal care, madini travel & tours sdn bhd reserves the right to charge you an additional fee to hire a third party to care for you.

Payment Terms

Arovis Travel & Tours Sdh Bhd only accepts payment in cash, bank draft or personal cheque. Arovis Travel & Tours Sdn Bhd reserves the right to hold your package booking until the deposit payment is made through your bank draft or personal cheque.  Arovis Travel & Tours Sdn Bhd is not responsible if the package you booked has been sold out due to late payment of your bank draft or personal cheque. For package payments that are less than 7 working days before the flight date, Arovis Travel & Tours Sdn Bhd reserves the right to refuse payment by private check and if no package payment is made in cash, it may result in your package being automatically canceled and any package payment that has been made paid is forfeited according to the Fourth Schedule of the Tourism Industry Act 1992.

Airplane Ticket

Your package excludes a flight ticket from klia/klia 2 to the destination only but does not include a domestic flight ticket to klia/klia 2. Although the confirmation letter and your flight schedule have been printed, the schedule is still subject to amendment by the airline. Therefore, in the event of any change or amendment to the flight schedule, Arovis Travel & Tours Sdn Bhd cannot be held liable for any damages including but not limited to compensating for domestic ticket change fees, additional hotels or other hardships as a result of the amendment. Arovis Travel & Tours Sdn Bhd is also not responsible for any compensation claims that arise as a result of schedule changes, delays, cancellations, missed connections, mechanical problems, bad weather, rearrangement of seats on flights, lost/delayed luggage, delayed immigration checks and /or denial of boarding by the airline.